Legal Documentation / 2026-08-21

Privacy Policy

Name: Vanderoq Venue & Gaming
Address: 42 Garden Crescent, Christchurch 8011, New Zealand
Telephone: +64 3 000 0426

Vanderoq Venue & Gaming ("we", "us", "our"), located at 42 Garden Crescent, Christchurch 8011, New Zealand, is committed to ensuring your privacy is protected in accordance with the Privacy Act 2020.

ACT 2020

Information We Collect

We collect personal information that you provide to us directly. This includes your full name, contact details (email, phone, physical address), and formal identification required for mandatory age verification (18+). As a premier hospitality venue in Christchurch, these details ensure we maintain a safe and compliant environment for all guests.

When making reservations for our Luxury Rooms or Vanderoq Dining, we may collect payment information and specific preferences to customize your experience. Additionally, our website automatically logs technical data, such as IP addresses and browsing behavior via vanderoq.com, to improve our digital services and maintain venue security.

USAGE

Use of Your Information

The primary purpose of data collection is the management of your reservations and the processing of secure payments. Furthermore, we use your data to strictly verify age and identity in accordance with New Zealand gaming regulations and local Christchurch hospitality standards.

If you have opted in to our community updates, we may use your contact details to send promotional materials regarding special events or menu launches. We maintain a strict anti-lease policy: we do not sell or lease your personal information to third parties for marketing purposes.

Data Security & Retention

Vanderoq implements a multi-layered security framework to protect your personal information. Our protocols include physical venue security, electronic encryption for online data, and managerial procedures to safeguard every touchpoint.

We retain your personal information only for the duration necessary to fulfill the purposes for which it was collected or as required by New Zealand law. Once the purpose is satisfied, data is securely destroyed or de-identified to prevent unauthorized access.

SAFETY

Surveillance and CCTV

For the safety of our guests and the security of our gaming floor and hotel premises, Vanderoq operates a comprehensive CCTV surveillance system. This is a standard requirement for premium venues in Christchurch and is used solely for security, crime prevention, and venue management.

Access to surveillance footage is strictly controlled and only provided to authorized personnel or law enforcement agencies when legally required. We maintain clear signage throughout the venue at 42 Garden Crescent to inform all guests of surveillance activities.

Third-Party Service Providers

We engage trusted partners for payment processing and website hosting. These providers are strictly obligated to protect your data and are prohibited from using your information for their own purposes.

Cookies & Online Tracking

Our website uses cookies to enhance your experience. You can manage your preferences through browser settings. For more information, please Review Cookie Policy.

Questions regarding your privacy?

Our Privacy Officer is available to assist with data access or correction requests.

Contact Privacy Officer Back to Home

Your Rights and Access

Under the New Zealand Privacy Act 2020, you have the right to request access to the personal information we hold about you. If you believe any information we hold is incorrect, you have the right to request a correction.

To exercise these rights, please send a formal request to our Christchurch office via email at hello@vanderoq.com. We will respond within the legal timeframe and may require proof of identity to protect your information from unauthorized access.

Official Notice

"We reserve the right to update this policy to reflect changes in hospitality law or our business practices. Your continued use of vanderoq.com constitutes acceptance of the terms outlined herein."

18+ Adult Venue • 42 Garden Crescent, Christchurch 8011 • New Zealand